- Wrong book delivered
- Print is illegible / page torn / damaged book or packaging
- Incomplete order
Wrong Order Placed:
General Queries about Exchanges and Refund:
We are more than happy to help you resolve your issue!
Cancellation of an Order:
Cancellation is possible only before the product has been packed. As soon as the cancellation is done, we will refund the entire amount paid for the order.
Steps to be followed to Cancel Order:
You can cancel your order by login in with your Zen Students account.
- First login with your User ID and Password.
- Now go to your account by clicking on My Account.
- On your account page click on Orders tab and go to Orders page.
- In Orders page you will see your ordered products.
- Locate the “Cancel” button and click on it.
- Congrats! Your order has been cancelled.
As soon as your order gets cancelled, we will initiate a refund, which can take 5 to 7 business days to reflect in your account.
Does Zen Educational Technologies assure of complete refund against my cancelled order?
Absolutely! Although we must add that cancellations are not a very happy thing for us.
Help! The ‘Cancel’ link is disabled.
1. The order might have already been packed or shipped out.
2. Something might not be working as it’s supposed to on the website. Give us a call or send us an email and we’ll help in fixing it.